What Plano Homeowners Say About Emberly Chimney Cleaners Plano
Reviews matter because they’re the only marketing we can’t write ourselves. Every testimonial on this page came from a real Plano homeowner after we swept their chimney, repaired their flue, or walked them through a camera inspection they could see with their own eyes. We earn them the same way on every job: show up on time, explain what we found in plain terms, put the price in writing before we start, and leave a photo record behind. No surprises. No pressure. That’s Clause 1 and Clause 4 of the Haven Standard, and it’s how we’ve completed more than 38,000 chimney cleanings and inspections since 2009.
Recent Reviews
“They texted me when Mark was on his way, and he showed up in a clean uniform with his license number right on the badge. We had Class III creosote buildup in our flue liner from three winters of burning oak in our Willow Bend fireplace. He showed me the camera footage before he touched anything, then wrote the price on a scope sheet: $289 for the sweep and inspection. I signed it, he did the work, and I got a photo record emailed to me before he left. That’s how every contractor should operate.”
Tiana G., Willow Bend, Plano
“I brought Emberly Chimney Cleaners Plano a written quote from another company saying I needed a full liner replacement for $4,200. Corrine sent Mark out for a free second opinion under the Haven Standard. He ran the camera, showed me the liner had minor spalling but was structurally sound, and recommended a HeatShield resurfacing instead. Total cost: $1,150. Saved me three grand and gave me the photo evidence to prove it. The 365-Day Done Right Promise was stamped right on the written warranty.”
Mark K., Kings Ridge, Plano
“We bought our house in Ridgewood last spring and the home inspector just said ‘chimney looks fine.’ I called Emberly Chimney Cleaners Plano anyway because I wanted a real NFPA 211 Level 2 inspection before our first fire. Jessica’s crew found a cracked chimney crown letting water straight into the smoke chamber, plus a deteriorated flue liner with gaps you could see on camera. She wrote me two scopes: one for the immediate safety issues, one for the full repair. No pressure. I did the crown and liner in September, and she sent me the completed photo record the same day. Sleeping better this winter.”
Jessica C., Ridgewood, Plano
“My fireplace in Hunters Glen smelled like a campfire every time it rained. Two other companies told me I needed a new chimney cap and a ‘complete rebuild’ without ever getting on the roof. Corrine’s technician showed up, took photos from the roof of the crown and cap, and found the real problem: the existing cap was a cheap hardware-store model with rusted mesh that was trapping moisture. He quoted me $340 for a Gelco stainless cap with proper screening, installed it same visit, and the smell was gone within a week. Photo record included. Written warranty. Done.”
Rosa M., Hunters Glen, Plano
“I manage a rental property near Downtown Plano and the tenant reported smoke backing up into the living room. I called at 8 PM on a Tuesday and a live person answered, not a voicemail. Corrine had a technician out Thursday morning. He found a blocked flue from a bird nest above the smoke shelf, plus Class II glazed creosote that was restricting airflow. He cleared the obstruction, swept the flue, and showed me the before-and-after camera footage. Written price before he started: $265. Photo record sent to my email. My tenant was safe, and I had documentation for my insurance. That’s why I use them for all four of my Plano properties now.”
Tiana G., Downtown Plano
“Last October we had Emberly Chimney Cleaners Plano out for our annual sweep in Park Forest. Corrine herself was on the job, and she said our flue looked like the inside of a coal mine. Not to scare us, just because it was true. We burn a lot of pine from the property we own east of McKinney, and the resin had built up fast. She showed us the Class III creosote on camera, explained the chimney fire risk in real terms, and wrote us a scope for $325 including the heavy-duty sweep and a follow-up inspection in six months. We got the photo record, the written warranty, and a reminder call in April. No one else has ever been that thorough.”
Mark K., Park Forest, Plano
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when you run a chimney cleaning company under the same standard for sixteen years. The Haven Standard was built from practices we started in 2009: written price before work starts (Clause 1), background-checked and uniformed technicians with license numbers displayed (H.A.V.E.N. ‘Verified crews’), and a documented photo record on every single visit (Clause 4). We source materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield through Haven’s buying network to keep customer prices honest, not inflated.
The 365-Day Done Right Promise isn’t a slogan. It’s stamped on every job. If it’s not done right, we make it right. No arguments. No runaround. And if another company has told you that you need thousands in repairs, bring us their written estimate. Our free second opinion includes a full camera-scan inspection and photo evidence you can see for yourself. We’ll tell you what can wait, what can’t, and why.
We’ve completed more than 38,000 chimney inspections and cleanings since 2009, and every one has a written price agreed beforehand and a documented record when it was done. That’s not a marketing claim. That’s our operating system.
Call (469) 240-3101 to book your chimney cleaning in Plano. A live person answers 24 hours a day, and we’ll put the scope and price in writing before anyone picks up a brush.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Plano, serving Plano since 2009.